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Refund & Cancellation Policy

Last updated: 14 June 2026

Because the platform delivers digital products and consumable AI usage, this policy explains exactly what is and isn't refundable. It is designed to be fair to you while protecting against abuse and chargeback fraud. This policy works together with our Terms of Service.

1. Subscriptions

  • You can cancel a subscription at any time from your dashboard. Cancellation stops future renewals.
  • When you cancel, you keep access until the end of the current paid period. We do not provide pro-rated refunds for the unused portion of a period unless required by law.
  • Renewal charges are not refundable after the renewal date. Cancel before the renewal date to avoid the next charge.

2. AI credits

  • AI credits are consumable. Credits that have been used are non-refundable.
  • Unused credits included with a plan expire when the plan ends and have no cash value.
  • If a clear platform error caused credits to be charged for an action that did not run, contact support and we will review and re-credit verified cases.

3. Templates & digital downloads

  • Templates and other digital source files are delivered instantly and can be downloaded or opened in the builder immediately.
  • Because of the nature of digital goods, all sales are final once the source has been downloaded or made available in the builder.
  • Exceptions: if a template was not delivered, is materially defective, or was misrepresented, contact us within 7 days of purchase and we will repair, replace, or refund it at our discretion.

4. Custom work & services

Custom build requests and services are governed by the specific scope and milestones agreed for that engagement. Deposits and milestone payments for work already performed are non-refundable.

5. Chargebacks

If you believe a charge is incorrect, please contact support first — we resolve most issues quickly. Filing a chargeback without contacting us, or for a fully-delivered digital product, may result in suspension of your account pending review.

6. How to request a refund

Open a ticket from your support desk or contact us with your order number and the reason for the request. We aim to respond within a few business days.