The process

How a build works, start to finish

Everything that happens between “I need a website” and “it is live and it is mine” — the steps, who does what, what you get at each one, and how long it takes. A typical build is five weeks from deposit to launch.

Start a build Services

Request & callDays 0–3

Agreement & depositDays 3–5

DesignWeeks 1–2

BuildWeeks 3–4

Review & launchWeek 5

Handover & 30 daysAfter

1
Tell us what you need
Day 0You

A short request form: your business, what the site has to do, and any sites you like. It lands in your own client portal, so it takes a free account — thirty seconds, no card.
You
- Fill in the request form (5 minutes)
Us
- Reply within one business day
- Suggest a 30-minute call time
What you get
A reply from a real person, with a call time.
2
Discovery call
Day 1–3Both of us

Thirty minutes on the phone or a video call. Goals, pages, examples, what visitors need to do, and the budget — honestly, both ways.
You
- Bring the goal for the site and a few examples you like
- Know roughly what you want to spend
Us
- Ask the questions that shape the plan
- Write the plan up afterwards
What you get
A written plan within two business days: pages, features, timeline, price.
3
The agreement
Day 3–5You

The plan becomes your agreement page in the client portal: what we are building, what is included, what is not, the timeline, the investment, and the terms. You sign with a typed name.
You
- Read it once, ask anything, sign with your name
- Pay the deposit (usually 50%)
Us
- Answer every question before you sign
- Open your project in the portal the moment the deposit lands
What you get
A signed agreement you can open, print or share any time, and your own project page.
4
Kickoff
Week 1You

Your project page opens. We need the raw material: logo files, brand colors, photos, and the words for each page — or notes we can write from.
You
- Name one person who can approve work
- Upload logo, colors, photos and copy to the project files
Us
- Review everything and flag gaps within a business day
- Set the schedule, visible on your project page
What you get
A project page with files, messages, the build log and the timeline in one place.
5
Design direction
Week 1Us

The homepage first — layout, type, color, tone. It appears as a live preview on your project page, not a static picture, so you see it the way visitors will.
You
- Give feedback within three business days
Us
- One direction, done properly, with reasons
What you get
The homepage direction as a live preview, plus one round of revisions.
6
Full design
Week 2Us

Every page follows the approved direction. You review the whole site as a live preview and give the second round of feedback.
You
- Second round of feedback
- Approve the design
Us
- Every page, every state, on phone and desktop
What you get
The complete design, approved by you before a line of production code.
7
Build
Weeks 3–4Us

Real code: responsive on every screen, forms that actually send, fast loading, accessible, and set up for search. You watch it happen in the build log.
You
- Nothing — unless we ask a question
Us
- Daily progress in the build log
- A staging link the moment it is worth looking at
What you get
The finished site on a private link, ready to test.
8
Review
Week 4–5Both of us

Walk through every page on your own phone and laptop. Anything that is not right gets fixed. Then you approve the launch.
You
- Test every page and every form
- Approve the launch
Us
- Fix everything you find
- Final performance and accessibility checks
What you get
A site you have personally tested and approved.
9
Launch
Week 5Us

Domain and DNS wired, the site deployed, every form and link tested live, search engines told. The balance is due at launch.
You
- Pay the balance
- Tell everyone
Us
- Deploy, test live, submit to search engines
- Watch it for the first 48 hours
What you get
Your site, live on your domain.
10
Handover
Launch dayUs

You own it outright. The full source code, a walkthrough of how it is put together, and a written guide to deploying it anywhere — no lock-in, ever.
You
- Keep the walkthrough recording and the guide
Us
- Hand over the source and the accounts
- A 30-minute walkthrough call
What you get
The code, the guide, the walkthrough, and every account in your name.
11
Thirty days of fixes, then a care plan if you want one
After launchBoth of us

For thirty days after launch, anything that is not right gets fixed at no charge. After that, a monthly care plan keeps the site updated, secure, backed up and deployed — or you run it yourself with the guide.
You
- Report anything odd — one message is enough
Us
- Fix it within a business day for the first 30 days
- Offer the care plan, never push it
What you get
A month of cover, and a clear choice for what comes next.

What every build includes

Discovery call and a written plan
A signed agreement with the scope, timeline and price
Homepage direction, then every page, as live previews
Two rounds of revisions
A responsive build: forms that send, fast loading, accessible, search-ready
Domain and DNS wired, deployed and tested on real devices
Full source code, a deployment guide and a walkthrough
Thirty days of fixes after launch

What we need from you

One person who can approve work
Logo files, brand colors and any photos to use
Written copy for each page, or notes we can write from
Feedback within three business days of each round
Access to your domain registrar at launch

How payment works

Deposit: 50% to start — the day the agreement is signed
Balance: 50% at launch, before the site goes live on your domain
Changes: Anything outside the agreement is a change order: what it is, what it costs, what it adds to the timeline — agreed before we start it
Not included: Domain and hosting fees billed by the provider, stock photography, content updates after the thirty days
Ownership: Yours, outright, from the moment the balance is paid

Where everything lives

Your project page in the client portal holds all of it: the agreement, the live previews, the build log, your files, our messages, the timeline and the invoice. One link, one place, nothing lost in email.

Open the client portal →

Tell us what you need

Discovery call

The agreement

Kickoff

Design direction

Full design

Build

Review

Launch

Handover

Thirty days of fixes, then a care plan if you want one

What every build includes

What we need from you

How payment works

Where everything lives