Your role, your grade, and what the admin lets you do

When you are given a role on Kabbes Development, two things happen: the sales site shows your emblem beside your name and unlocks the abilities the role carries, and, if the role opens the admin, you get a seat there. Your role guide on the dashboard lists exactly what you can do and where. This guide explains the model behind it.

Grades

Every role has a grade: Agent, Senior, Admin, with the founder above all of them. Grades decide who can hand a role out (only a higher grade), where an escalation goes, and which pages show locked one grade above yours. A grade does not decide what you can do; the role’s capabilities do.

Capabilities, levels, scopes

• A capability is one specific thing: reply on the desk, assign roles, issue refunds, switch maintenance on. Roles hold a list of them.
• A level is a shortcut for one admin page: Off, See, Work, Manage, Full. Work is the day-to-day; Manage adds changes that affect other people; Full adds settings and the irreversible.
• A scope widens what a page shows: every ticket on your desks rather than only yours; the team on the members page rather than customers only.

What "Not allowed" means

The admin only shows the controls your role includes. If you reach an action your role lacks, a popup names the exact capability. Nothing is broken; the role simply does not carry it. Ask a higher grade and they can add it in the Role Studio in a minute.

Opening the admin

From your dashboard, Operations admin opens the admin with no second password. If it has been more than two hours since you last opened it, a one-time code goes to your email first. On the admin, your user menu has Kabbes Development to cross back.

Where your guide lives

Your role guide is on the dashboard: your emblem, your roles, every ability with a link to where it is used, and the admin pages your seat opens. It updates the moment a role changes, and the notification that tells you about the change links straight to it.